During the workshop we will discuss the following topics:

1. Service engineering

• Do we need new paradigms to cope with service engineering?
• How are business services discovered, defined, composed, adapted?
• How are business services assigned to business processes?
• How are technology-services discovered, defined, composed, adapted?
• How are technology-services assigned to business services?
• Are there design patterns for developing service-oriented systems?
• How can the MDA/MDD techniques and methods be applied for engineering SoEA?
• Which test methods exist for technology-services?
• How are business services and technology-services rolled out?
• Which change management procedures have to be applied during the deployment of SoEA?

2. Service management

• Which benchmarks and key performance indicators should be applied to services?
• Which information system architectures are adequate for services?
• Which approaches exist for mastering the migration of legacy systems to SoEA?
• Which triggers exist and what mechanisms should be applied for escalation?
• Which approaches exist for the continual improvement of services?
• Which evaluation and validation techniques can be applied for SoEA?

3. Alignment with business strategy

• Which interdependencies exist between services and business strategy?
• Which concepts and methods are necessary to align services with the business strategy?
• Which new potentials to reengineer business processes are created by services?
• How are services aligned with compliance requirements?
• How are compliance and governance requirements enforced?