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| Feasibility to deliver in the given time frame:
This refers to the ability to get the necessary resources and to utilise the necessary expertise for the implementation of the scenario. There are two sub-criteria, namely: - ability to get necessary resources |
| Added Value:
The evaluation concerns the overall economical benefit that can be expected from the organisation if implementing this scenario, the local impact (with regards to the number of processes that shall be modified within the organisation) and the global impact (how the scenario affects the whole organisation). There are two sub-criteria, namely: - Local impact |
| Cost:
This criterion refers to both implementation and operation costs. There are two sub-criteria, namely: - Implementation costs |
| Balance of concerns:
This criterion aims at evaluating the balance between the concern for the people of the organisation versus the concern for the business itself. It refers to the number of lay-off, new employment, hours due to adverse reaction, retraining, etc. - Concern for people (employees of the company) vs. Business (how optimal is the balance?) |
Product Quality:
- Customer satisfaction |
Productivity:
- Throughput (Customers/employee) |